Buyer Purchase, Cancellation & Refund Policy
Last updated October 20, 2026 · Draft under legal review
How buying from makers works today and what will be added before checkout opens.
Who you're buying from
Every stall names its maker. Makers are independent businesses. Stalls marked “Example” are samples and cannot be bought from.
Ordering today
There is no checkout on Honeyfolk yet. You can send a maker a question or follow their own shop link. Purchases through a maker's own shop follow that shop's terms.
Prices and taxes
Prices shown are set by makers. How taxes apply will be explained before checkout opens.
This part is still being reviewed and may change before launch.
Shipping, pickup and delivery
Arranged directly with the maker for now.
Cancellations, returns and refunds
Cancellation and refund rules, including timelines, have not been set and will be published after legal review.
This part is still being reviewed and may change before launch.
Damaged, missing, incorrect or undelivered items
Contact the maker first. A Honeyfolk reporting process will be added before checkout opens.
This part is still being reviewed and may change before launch.
Perishable and made-to-order items
Any special rules for these items are pending review.
This part is still being reviewed and may change before launch.
Help and reporting a problem
See Contact and Legal Notices for customer support.